Privacy Policy

At Pain Geeks, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.paingeeks.community), join our free community, or become a paid member.

1. Who We Are

Pain Geeks is a professional community supporting clinicians and health professionals in their understanding of pain. We provide free resources, discussions, and a membership platform with premium content and events.

2. Information We Collect

We collect information in two main ways:

Information you provide directly:

Free Community:

Name, email address, and professional details (e.g., your role or interests).
Any content you share in discussions, forms, or surveys.

Paid Membership:

Billing information (e.g., credit/debit card details, securely processed by third-party providers).
Account login details for accessing member-only areas.
Event registration details (if you attend workshops or webinars).

Information collected automatically:

Device and browser details (e.g., IP address, operating system).
Usage data (e.g., pages visited, time spent on site) via cookies and analytics tools.

3. How We Use Your Information

We use your data to:

Provide access to our free and paid resources.
Manage your membership account and process payments securely.
Communicate with you about updates, events, and newsletters.
Personalize your experience on the website.
Ensure the safety and integrity of our community spaces.
Comply with legal and regulatory requirements.
We will never sell your data.

4. Sharing Your Information

We may share your information with:

Trusted service providers, such as payment processors (e.g., Stripe), email platforms (e.g., Mailchimp), and analytics services (e.g., Google Analytics).
Event partners, if you register for collaborative workshops (we will inform you if this applies).
Legal authorities, if required by law or to protect our rights and the safety of our members.

We do not share your data with advertisers.

5. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. You can manage or disable cookies in your browser settings.

6. Your Rights

Depending on your location, you may have rights under privacy laws such as GDPR/UK GDPR or CCPA, including the right to:

Access the personal data we hold about you.
Correct or update your information.
Request deletion of your data.
Restrict or object to certain processing.
Request portability of your data.
Withdraw consent for marketing emails at any time (via the unsubscribe link).
To exercise these rights, contact us at: paingeekscommunity@gmail.com.

7. Data Retention

Free Community: We retain your data for as long as your account remains active or until you request deletion.

Paid Membership: We retain payment records as required by law (e.g., tax obligations). Other data is kept only as long as needed to provide services.

8. Security

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system can be guaranteed 100% secure.

9. Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices or content of those sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. If the changes are significant, we will notify you by email or via the community platform.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 paingeekscommunity@gmail.com
🌐 www.paingeeks.community